The most common reason for unsuccessful orders is the billing address not matching the address associated with your credit card. Please double check to make sure that this information matches, or the payment will decline.
If a payment declines, often times, a pending transaction is placed on your account. This transaction will not complete and will be reversed by your credit card company. Depending on your credit card company’s policies, it can take a few business days to fall off. Unfortunately we are not able to reverse the pending transaction sooner as everything is handled through the credit card processor and your credit card company.
If this situation doesn’t apply to you, then it’s possible that the email address on your order is incorrect. Please contact us and we can look into it and correct the email address for you!